tmax88 Privacy Policy

Who We Are

tmax88 ("we," "us," "our," or "the Company") operates the online gaming and sports betting platform accessible at tmax88.net (the "Platform"). tmax88 is the data controller responsible for the personal data of registered players and visitors to the Platform.

This Privacy Policy applies to all personal data collected by tmax88 in connection with your use of the Platform, including data collected during registration, during active gameplay, during support interactions, and through your device when you browse the tmax88 website.

If you have any questions about this Policy or about how tmax88 handles your personal data, please contact our Data Protection team using the contact details set out in Section 14 of this Policy.

Personal Data We Collect

tmax88 collects the following categories of personal data from registered players and, in some cases, from unregistered visitors to the Platform:

tmax88 does not collect or process special categories of sensitive personal data (such as racial or ethnic origin, political opinions, health data, or biometric data used for identification purposes) unless expressly required for regulatory compliance.

How We Collect Your Data

tmax88 collects personal data through the following means:

• Direct Interaction: Data you provide when creating your tmax88 account, completing the KYC verification process, making deposits or withdrawals, participating in promotions, or contacting customer support;
• Automated Technologies: Data collected automatically when you visit or interact with the Platform, including through cookies, web beacons, server log files, and similar tracking technologies (see Section 7 for details);
• Third Parties: Data received from payment processors, identity verification service providers, fraud prevention agencies, and game providers who supply services to the tmax88 Platform;
• Publicly Available Sources: In certain cases, tmax88 may cross-reference information provided by you against publicly available records for fraud prevention and compliance purposes.

How tmax88 Uses Your Personal Data

tmax88 uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your tmax88 player account, including processing deposits, withdrawals, and bonus allocations;
• Identity & Age Verification: To verify that you are who you say you are and that you meet the minimum age requirement of 21 years, in compliance with our licensing obligations;
• Transaction Processing: To process financial transactions securely, including communicating with Malaysian payment providers such as Maybank, CIMB, Touch 'n Go eWallet, DuitNow, and FPX;
• Platform Security: To detect and prevent fraud, money laundering, account sharing, bonus abuse, and other forms of prohibited conduct;
• Customer Support: To respond to your enquiries, resolve disputes, and maintain records of support interactions;
• Legal Compliance: To comply with applicable legal obligations, regulatory requirements, and requests from law enforcement or gaming authority regulators;
• Service Improvement: To analyse usage patterns, conduct research, and improve the Platform's functionality, design, and game offerings;
• Marketing Communications: To send promotional offers, bonus notifications, and newsletter updates — where you have consented to receive such communications. You may opt out at any time via your account settings.

tmax88 will not use your personal data for any purpose materially different from those described in this Policy without first obtaining your explicit consent, unless required to do so by law.

Legal Basis for Processing

tmax88 processes your personal data on one or more of the following legal bases:

• Contract Performance: Processing is necessary to perform our obligations under the Terms & Conditions you have agreed to — including operating your account and processing transactions;
• Legal Obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations, responsible gaming requirements, and age verification obligations;
• Legitimate Interests: Processing is necessary for tmax88's legitimate business interests, such as fraud prevention, platform security, and service improvement — provided those interests are not overridden by your fundamental rights and freedoms;
• Consent: For optional activities such as marketing communications, where tmax88 will rely on your explicit, freely given consent. You may withdraw consent at any time without detriment to your account status.

Data Sharing & Disclosure

tmax88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. tmax88 may share your data with the following categories of recipients, strictly as necessary:

• Payment Processors: Banks and e-wallet providers (including Maybank, CIMB, Touch 'n Go eWallet, Boost, DuitNow, and FPX) to facilitate your deposits and withdrawals;
• Identity Verification Providers: Third-party KYC services engaged to verify your identity, age, and documentation;
• Game Providers: Software studios and live casino operators who provide games on the tmax88 Platform may receive limited technical data necessary to deliver their services;
• Fraud Prevention & AML: Agencies and platforms used to detect and prevent fraud, money laundering, and other financial crimes;
• Regulatory Authorities: Gaming regulators, licensing bodies, and law enforcement agencies where disclosure is required by law or by court order;
• IT & Cloud Service Providers: Infrastructure, hosting, and security service providers who process data on tmax88's behalf under strict data processing agreements.

All third parties who process personal data on behalf of tmax88 are bound by contractual data protection obligations no less protective than those applied by tmax88 itself. tmax88 conducts due diligence on all third-party data processors before engagement.

Cookies & Tracking Technologies

tmax88 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential Cookies: Strictly necessary for the Platform to function — including session management, login authentication, and security tokens. These cannot be disabled without preventing you from using the Platform;
• Functional Cookies: Remember your preferences such as language settings and game lobby display options to improve your experience;
• Analytics Cookies: Collect aggregated, anonymised data about how players navigate and interact with the Platform, used to improve performance and identify technical issues;
• Security Cookies: Detect and flag unusual access patterns, multiple failed login attempts, and potential account compromise attempts.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies will impair or prevent access to the tmax88 Platform. tmax88 does not use third-party advertising or retargeting cookies.

Data Retention

tmax88 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Account data and KYC documentation are retained for a minimum of five (5) years following the closure of your tmax88 account, in compliance with anti-money laundering and gaming authority requirements;
• Financial transaction records are retained for a minimum of seven (7) years to satisfy applicable financial record-keeping obligations;
• Support communication records are retained for three (3) years following the resolution of the relevant matter;
• Technical and usage data collected via cookies and server logs is retained for a rolling period not exceeding thirteen (13) months.

Upon expiry of the applicable retention period, personal data is either securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

Data Security

tmax88 implements technical and organisational security measures commensurate with the sensitivity of the personal data we process. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and tmax88 servers;
• Encryption at rest for sensitive personal data stored in tmax88 databases;
• Role-based access controls ensuring that tmax88 staff can only access personal data on a strict need-to-know basis;
• Regular penetration testing and security audits conducted by independent third-party cybersecurity firms;
• Multi-factor authentication for internal systems that store or process player personal data;
• Incident response procedures to detect, investigate, and report personal data breaches in accordance with applicable regulatory requirements.

Notwithstanding these measures, no data security system is impenetrable. tmax88 cannot guarantee absolute security of data transmitted over the internet. You are responsible for maintaining the confidentiality of your tmax88 account credentials and for ensuring that your device is adequately secured.

Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data tmax88 holds about you:

• Right of Access: You may request a copy of the personal data tmax88 holds about you, along with information about how it is used;
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data. For basic account details, you may update these directly in your account settings;
• Right to Erasure: You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to tmax88's legal obligations to retain certain data for regulatory compliance;
• Right to Restrict Processing: You may request that tmax88 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data;
• Right to Data Portability: You may request that tmax88 provide your personal data in a structured, commonly used, machine-readable format;
• Right to Object: You may object to tmax88's processing of your personal data where that processing is based on legitimate interests. You may also object at any time to processing for direct marketing purposes;
• Right to Withdraw Consent: Where tmax88 processes your data on the basis of consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact tmax88 via live chat or email at [email protected]. tmax88 will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request.

Children's Privacy

The tmax88 Platform is strictly intended for adults aged 21 and above. tmax88 does not knowingly collect personal data from individuals under the age of 21. If tmax88 becomes aware that personal data has been collected from an individual below the minimum age, that account will be immediately suspended and the data will be securely deleted.

If you are a parent or guardian and believe that a minor in your care has registered a tmax88 account, please contact our support team immediately via live chat. tmax88 will take prompt action to close the account and return any deposited funds.

Third-Party Links

The tmax88 Platform does not contain links to external third-party websites for commercial or affiliate purposes. Where links to internal tmax88 pages are provided (for example, to the Terms & Conditions or Responsible Gaming pages), these remain within the tmax88 domain.

tmax88 accepts no responsibility for the privacy practices or content of any third-party sites that a user may access independently, including via typing URLs directly into a browser. We encourage you to review the privacy policy of any third-party service you interact with in connection with your tmax88 account, including your bank or e-wallet provider.

Updates to This Privacy Policy

tmax88 reserves the right to update or revise this Privacy Policy at any time. Where changes are material — for example, where tmax88 begins processing personal data for a new purpose or sharing data with a new category of third party — tmax88 will notify registered players via the Platform or by email at least seven (7) days before the change takes effect.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Your continued use of the tmax88 Platform following the effective date of any revision constitutes your acknowledgement of the updated Policy.

We encourage you to review this Policy periodically to remain informed about how tmax88 protects your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to tmax88's handling of your personal data, please contact us using the following details:

tmax88 is committed to resolving all privacy-related enquiries promptly and transparently. If you are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction.